Privacy Policy

Effective Date: 11 May 2026
Website: www.physionetwork.co.uk

1. Introduction

This Privacy Policy explains how Physio Network UK (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our website or physiotherapy services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our organisation is registered with the Information Commissioner’s Office (ICO).

2. Who We Are

Physio Network UK provides home visiting physiotherapy services in the United Kingdom.

Data Controller: Physio Network UK
Email: info@physionetwork.co.uk
Website: www.physionetwork.co.uk

The Data Controller is responsible for deciding how your personal data is used and protected.

3. What Data We Collect

We may collect and process the following types of personal data:

a) Personal Information

· Full name

· Date of birth

· Address

· Phone number

· Email address

b) Health Information (Special Category Data)

· Medical history

· Diagnosis details

· Physiotherapy assessments

· Treatment plans

· Progress notes

· Mobility and functional information

c) Website and Communication Data

· Contact form submissions

· Emails and messages sent to us

· Appointment requests

d) Technical Data (if applicable)

· IP address

· Browser type

· Device information

· Website usage data (cookies)

4. How We Collect Your Data

We collect data through:

· Direct communication (phone, email, WhatsApp, website forms)

· Physiotherapy assessments and treatment sessions

· Referral from healthcare professionals

· Website usage (cookies and analytics tools)

5. How We Use Your Data

We use your personal data to:

· Provide physiotherapy assessment and treatment

· Maintain accurate clinical records

· Communicate with you regarding appointments and care

· Refer you to other healthcare professionals if needed

· Manage business operations and legal obligations

· Improve our services

6. Legal Basis for Processing

We process your data under the following lawful bases:

· Healthcare provision (Article 9(2)(h) UK GDPR) – for medical treatment

· Contract – to provide physiotherapy services you request

· Legal obligation – for record keeping and regulatory compliance

· Legitimate interests – for business administration and communication

· Consent – for marketing or optional communications (if applicable)

7. How We Store Your Data

We take appropriate security measures to protect your data:

· Password-protected devices

· Secure electronic record systems

· Encrypted storage where possible

· Restricted access to authorised personnel only

Paper records (if used) are stored securely and locked.

8. Data Retention

We retain your medical records for a minimum of 8 years after discharge, in line with healthcare professional guidance, unless a longer retention period is required by law.

9. Sharing Your Data

We may share your information with:

· Your GP or referring healthcare professional

· Other healthcare providers involved in your care

· NHS services (if required)

· Insurance companies (if applicable and with consent)

We will never sell your personal data.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

· Access your personal data

· Request correction of inaccurate data

· Request deletion (where applicable)

· Restrict processing

· Object to processing

· Request data portability

To exercise your rights, contact us at info@physionetwork.co.uk.

11. Cookies

Our website may use cookies to improve user experience and analyse website performance.

You can control cookies through your browser settings.

12. Data Security

We are committed to ensuring your data is secure. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

13. International Transfers

We do not routinely transfer your personal data outside the UK or EEA. If this changes, we will ensure appropriate safeguards are in place.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Physio Network UK
Email: info@physionetwork.co.uk
Website: www.physionetwork.co.uk

16. Complaints

If you are unhappy with how we handle your data, you can contact the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

This Privacy Policy is designed for compliance with UK GDPR for small healthcare providers and physiotherapy services.