Frequently Asked Questions (FAQs)

General Questions

What is physiotherapy?

Physiotherapy is a healthcare profession that helps people improve movement, reduce pain, recover from injury, and maintain independence through assessment, education, exercise, and rehabilitation.

Do I need a referral from my GP?

No. You can book directly with us without a GP referral. However, referrals from GPs, consultants, case managers, and other healthcare professionals are welcome.

What areas do you cover?

We provide home physiotherapy services across Hertfordshire and surrounding areas. Please contact us to confirm availability in your location.

What happens during the initial assessment?

Your physiotherapist will discuss your medical history, assess your mobility and function, identify your goals, and develop a personalised treatment plan.

How long does a physiotherapy session last?

Assessment and treatment sessions typically last between 45 and 60 minutes, depending on your needs.

Home Physiotherapy

What is home physiotherapy?

Home physiotherapy allows you to receive professional physiotherapy treatment in the comfort and convenience of your own home.

Who can benefit from home physiotherapy?

Home physiotherapy is ideal for:

• Older adults

• Individuals recovering from surgery

• Stroke survivors

• People with neurological conditions

• Individuals with mobility difficulties

• Patients who prefer treatment at home

What equipment do I need?

Most treatment sessions require little or no special equipment. If any equipment is recommended, your physiotherapist will advise you.

Neurological Physiotherapy

What neurological conditions do you treat?

We commonly treat:

• Stroke

• Parkinson's Disease

• Multiple Sclerosis (MS)

• Brain Injury

• Spinal Cord Injury

• Balance Disorders

• Mobility Problems

Can physiotherapy help after a stroke?

Yes. Physiotherapy can help improve mobility, balance, strength, walking ability, and confidence following a stroke.

Can physiotherapy help people with Parkinson's disease?

Yes. Physiotherapy can help improve mobility, balance, posture, walking, and overall quality of life for people living with Parkinson's disease.

Musculoskeletal Physiotherapy

What musculoskeletal conditions do you treat?

We treat:

• Back Pain

• Neck Pain

• Shoulder Pain

• Knee Pain

• Arthritis

• Sports Injuries

• Tendon Problems

• Joint Pain

Can physiotherapy help with chronic pain?

Yes. Physiotherapy can help manage long-term pain through education, exercise, movement strategies, and rehabilitation programmes.

Respiratory Physiotherapy

What is respiratory physiotherapy?

Respiratory physiotherapy helps people with breathing difficulties improve lung function, clear secretions, and increase exercise tolerance.

Can respiratory physiotherapy help after a chest infection?

Yes. It can assist with airway clearance, breathing exercises, and recovery following respiratory illness.

Appointments & Payment

How much does physiotherapy cost?

Our fees vary depending on the type of assessment and treatment required. Please contact us for current pricing information.

Do you offer evening and weekend appointments?

Yes. Evening and weekend appointments are available subject to availability.

What payment methods do you accept?

We accept bank transfer and other agreed payment methods. Details will be provided when booking.

What if I need to cancel my appointment?

We kindly request at least 24 hours' notice for cancellations. Late cancellations may be subject to a cancellation fee.

Virtual Consultations

Do you offer virtual physiotherapy appointments?

Yes. Virtual consultations are available for selected conditions and follow-up appointments.

Are virtual consultations effective?

Many patients benefit from virtual physiotherapy through exercise prescription, education, rehabilitation guidance, and progress reviews.

Professional Standards

Are your physiotherapists registered?

Yes. Our physiotherapists are registered with the Health and Care Professions Council (HCPC) and members of the Chartered Society of Physiotherapy (CSP).

Are you insured?

Yes. We hold appropriate professional indemnity and public liability insurance.

Is my personal information kept confidential?

Yes. We comply with UK data protection legislation and maintain strict confidentiality standards.

Still Have Questions?

If you cannot find the answer you're looking for, please contact us. We will be happy to discuss your needs and help you determine whether physiotherapy is right for you.

Book your free initial assessment today.